You make a list to buy groceries, you make appointments to go to the doctor or dentist, and you make plans to go on vacation yet you never take the time to plan to have a conversation.
Sold by the individual book.
One of the reasons you don’t plan is that you don’t know how to plan to have a win-win conversation. You are taught by example from our parents, supervisors, friends, and family. Given our examples it’s trial by error. Sometimes it works and most times it doesn’t.
When it works you don’t know how it happened to be able to repeat it and when you don’t have successful conversations you feel defeated.
You’ll learn how to:
3 levels of listening to get to the heart of the matter
Techniques for keeping your emotions out of your way
The filters that can get in the way and how to avoid them
3 words to remove from your vocabulary
Questions that help you get the information you need
Questions to avoid
How the language you use can be powerful or detrimental to the communication
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Manufacturer:
GPS |
| SKU: |
PCFSR
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